IRIS SiCLOPS is an integrated service management system designed
for any company providing installation, service or maintenance
using field, site based, workshop or subcontracted labour.
IRIS SiCLOPS is also a complete solution capable of bringing
together previously disparate parts of the business into one
system. Developed using industry standard database technology and
development languages, ensuring ease of use, flexibility and
scalability. Whether it’s for a single user or a multisite
corporation, the underlying system remains the same, and may be
expanded as required.
The application incorporates a fully integrated mobile solution,
providing real time technician management, automated timesheets,
parts control, customer signature and electronic replacement of
on-site paperwork. Web access gives clients the facility to create
jobs, view history and report on KPIs. The contractor web module
allows the allocation and management of work to subcontractors.
Key functions
- Client & Site Database Information
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- Equipment & Assets Database
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- Planned Preventative Maintenance
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- Accounts Integration – Real-time links
to most major finance packages.
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- Administration users are able to set
the way they want the system to work
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Benefits
- Increase control over service calls and field staff
- Expand productivity
- Improve cash flow with ability to invoice immediately
- Eliminate tiresome paperwork.
- Improve response times and tighten SLAs
- Streamline administration
- Enhance stock levels and control
- Reduce communication costs
- Receive & schedule a call in one process.
Tight financial control & complete visibility
With powerful functionality and ease of access to key finance
information, IRIS Field Service
Accounts, powered by the award-winning IRIS Exchequer
accounting solution, fully integrates with IRIS Service Director
and IRIS SiCLOPS, to provide a set of intelligent tools created to
save you significant time and money.